What is your privacy policy?
Last Updated: Febuary 25, 2026
Medex Supply (“Medex,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.medexsupply.com, make a purchase, contact us, or otherwise interact with us.
1. Scope of This Policy
This Privacy Policy applies to information collected through:
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Our website
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Email communications
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Customer service interactions
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Online advertising interactions
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Orders placed online or by phone
2. Information We Collect
A. Information You Provide Directly
We may collect:
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Name
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Billing and shipping address
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Email address
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Phone number
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Account login credentials
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Payment information (processed by third-party payment processors)
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Order history
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Product reviews
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Survey responses
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Customer service communications
We do not intentionally collect protected health information under HIPAA. Medex Supply is not a covered entity under HIPAA.
B. Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent
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Referring URLs
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Clickstream data
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Shopping cart activity
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Purchase behavior
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Cookie identifiers
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Advertising identifiers
This information is collected through cookies, pixels, tags, and similar tracking technologies.
C. Sensitive Personal Information
Certain purchase information may indirectly relate to medical conditions. We use such information only to fulfill orders, provide customer service, comply with legal obligations, and improve services.
3. How We Use Your Information
We use personal information to:
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Process and fulfill orders
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Provide transactional communications (order confirmations, shipping updates)
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Respond to customer inquiries
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Notify customers of recalls or product safety issues
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Prevent fraud and enhance security
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Improve website performance and user experience
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Conduct analytics and business operations
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Send marketing communications (where permitted by law)
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Deliver targeted advertising
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Comply with legal and regulatory obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies for:
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Essential website functionality
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Analytics and performance measurement
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Fraud prevention
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Advertising and remarketing
We use advertising services such as:
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Google Ads
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Meta (Facebook and Instagram) Advertising
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Microsoft Advertising
These services may collect information about your browsing activity across websites to provide relevant advertising.
You may manage cookie preferences through your browser settings or via our cookie management tool where required by law.
We recognize Global Privacy Control (GPC) signals where applicable.
5. Sale or Sharing of Personal Information
We do not sell personal information for monetary compensation.
However, we may share certain identifiers (such as IP address, cookie identifiers, and browsing activity) with advertising partners for cross-context behavioral advertising. Under certain state laws, this may be considered “sharing.”
You may opt out of the sale or sharing of personal information by clicking the “Do Not Sell or Share My Personal Information” link in our website footer or contacting us directly.
6. Service Providers and Third Parties
We may share personal information with trusted service providers, including:
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Ecommerce platform provider (BigCommerce)
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Payment processors (such as Authorize.net and Stripe)
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Shipping carriers (such as FedEx and UPS)
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Email and marketing platform providers (such as Klaviyo)
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Advertising and analytics partners
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Fraud detection and risk assessment providers
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Security services (including reCAPTCHA and Cloudflare)
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Cloud hosting and infrastructure providers
These providers are contractually obligated to use personal information only for authorized business purposes.
7. Fraud Prevention and Security
We use fraud detection tools, payment verification systems, reCAPTCHA, and content delivery networks to protect against unauthorized access, fraud, and abuse.
These systems may process device information and behavioral data for security and risk analysis.
8. Data Retention
We retain personal information as follows:
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Transaction records: retained as required for tax and accounting compliance (generally up to 7 years)
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Account information: retained while account is active
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Marketing data: retained until opt-out or prolonged inactivity
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Analytics data: retained according to platform settings
Retention periods may vary based on legal requirements or legitimate business needs.
9. State-Specific Privacy Rights
Residents of California, Colorado, Virginia, Connecticut, Utah, and other applicable states may have the following rights:
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Confirm whether we process personal information
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Access personal information
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Correct inaccurate information
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Delete personal information
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Obtain a copy of personal information
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Opt out of targeted advertising
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Opt out of the sale or sharing of personal information
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Limit the use of sensitive personal information
California residents may designate an authorized agent to submit requests on their behalf.
To exercise your rights, contact:
Email: customer.service@medexsupply.com
Phone: (888) 433-2300
We will verify your identity before fulfilling requests.
If your request is denied, you may appeal by contacting us at the same email address.
10. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. International Data Transfers
Our business operates in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
Payment information is encrypted during transmission using SSL technology and processed by secure third-party payment providers.
No system can guarantee absolute security.
13. Call Monitoring
Customer service calls may be recorded for quality assurance and training purposes.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
15. Contact Information
Medex Supply
61 Willett St, Passaic, NJ 07055
Email: customer.service@medexsupply.com
Phone: (888) 433-2300